Every day at work I received at least 100 messages, most of which I could probably do without. CCs and CYAs (Cover Your Ass). I tend to react to each one as it arrives but quite often don’t do anything with them which accounts for my inbox being embarrasingly large.

So it was a pleasant surprise to come across this interesting take on managing the monster. Some of the suggestions:

1. Use a subject line to summarize, not describe.

2. When you copy lots of people (a heinous practice that should be used sparingly), mark out why each person should care.

3. When scheduling a call or conference, include the topic in the invitation. It helps people prioritize and manage their calendar more effectively.

Good common sense advice. Everyone in my department is getting a copy of this!