Paul Trinder, is upset that British Airways is failing to compensate him for having to sit beside a very quiet passenger on a trip from Delhi to the UK. Why? The female passenger was dead.
Seems she passed away in economy during the flight and the cabin crew decided she would travel better in first class so they propped her up beside Mr. Trinder for the balance of the flight.
When he complained to the airline, he was told to “get over it” and was denied any refund for his experience.
British Airways says the dead woman was taken to first class because the rest of the plane was full. A BA spokesperson stated “When a customer passes away on board it is always difficult and we apologise for any distress caused”.
How about giving back at least a little of the 3,000 pounds Trinder paid for his seat?
eyeno Uncategorized airline, Travel
Once again, hundreds of passengers were held hostage as planes sat through a snow storm in New York City. One Cathay Pacific Airways flight sat for 9 1/2 hours while the pilot updated the passengers with tales of de-icing delays caused by lack of chemicals.
I posted about this before. At that time, it was Jet Blue who became the whipping boy but now we have horror stories involving a number of carriers. Jet Blue canceled most of their flights to and from NYC as soon as the weather forecasters mentioned the possibility of a storm – better to be safe then sorry when your public profile is already in the toilet, I guess.
The airlines, the airport authorities and the FAA have to get their act together and devise WORKABLE plans to avoid situations like this. It’s not like snow is a new phenomena, why is it suddenly causing these incredible delays?
Story from CBC
Update: Airlines now say they are getting better and quicker at apolgizing for delays. Southwest Airlines actually has an executive who’s business card reads “senior manager of proactive customer communications”. His job is to explain the problem, offer compensation and, basically, fall on his sword. Much better to say “It won’t happen again” than “I’m sorry”.
eyeno Uncategorized airline, weather
